Privacy Policy
Last Updated: June 18, 2025
At johansdesigns.shop, we value and protect your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or use our services.
By using Johan’s Designs, you agree to the practices described in this Privacy Policy.
1. Data Controller
The data controller for your personal information is Johan.
Contact Email: [Your contact email or contact form link]
2. Information We Collect
We collect different types of information to operate and improve our services:
Information you provide directly:
- Identification and contact details: Name, email address, postal address, and phone number when you subscribe to our newsletter, place an order, or contact us.
- Payment information: Credit/debit card data or information from other payment platforms. Note: We do not store your full card information; payments are securely processed by our third-party payment providers.
- Order-related information: Details about custom embroidery design requests, specifications, image files, and any related communications.
- Communications: The content of your messages when you contact us via email or website forms.
Information we collect automatically:
- Usage data: Information on how you interact with our website, such as pages visited, time spent, links clicked, and the date and time of your visit.
- Technical data: IP address, browser type, operating system, device used, and internet service provider.
- Cookies and similar technologies: We use cookies to enhance your user experience, analyze site traffic, and personalize content. See our Cookie Policy for more details.
3. Purpose of Processing Your Personal Data
We use the collected data for the following purposes:
Order processing and service delivery:
- To process your purchases of custom digital embroidery designs.
- To deliver the products and services you requested.
- To communicate with you about your orders, shipping updates, and inquiries.
- To manage the design process and revisions of your custom orders.
Communication:
- To send you our weekly newsletter with tips, secrets, and educational content about digital embroidery (if subscribed).
- To respond to your questions, comments, and support requests.
Website and service improvement:
- To understand how users interact with our website and improve its functionality, content, and user experience.
- To analyze trends, manage the site, and gather general demographic information.
Security:
- To protect the security of our website and prevent fraud or unauthorized activity.
Legal compliance:
- To comply with our legal and regulatory obligations.
4. Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
- Performance of a contract: To process your orders and deliver the services you requested (e.g., custom design creation and delivery).
- Consent: For sending our newsletter and using certain cookies. You can withdraw your consent at any time.
- Legitimate interest: To improve our services, prevent fraud, manage our business, and ensure the security of our website—provided that your rights and interests do not override ours.
- Legal obligation: When processing is necessary to comply with a legal or regulatory requirement.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
- Service providers: Third parties that help us operate our business (e.g., payment processors, hosting services, email marketing providers). These providers have access to the personal information necessary to perform their functions but are not permitted to use it for other purposes.
- Legal compliance: If required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.
6. International Data Transfers
Some of our service providers may be located outside of Colombia (e.g., hosting servers, email services). Therefore, your information may be transferred to and stored on servers located outside the country. By using our services, you consent to such transfers. We ensure all transfers comply with applicable data protection laws.
7. Your Rights (Law 1581 of 2012 – Colombia)
In accordance with Law 1581 of 2012 and its regulatory decrees, you have the following rights regarding your personal data:
- Right of Access: To know what personal data we hold about you.
- Right to Update and Rectify: To correct or update your information if it is inaccurate or incomplete.
- Right to Erasure: To request deletion of your data when there is no legal or contractual obligation preventing it.
- Right to Revoke Consent: To withdraw your consent for data processing at any time.
- Right to Request Proof of Authorization: To ask for proof of the consent you gave for data processing.
- Right to File Complaints: To file complaints with the Superintendency of Industry and Commerce (SIC) for violations of Law 1581 of 2012.
To exercise any of these rights, please contact us at: [Your contact email or contact form link]. We will respond within the timeframe established by law.
8. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, use, modification, or destruction. However, no method of internet transmission or electronic storage is 100% secure.
9. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically for updates.
11. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: johanssdesigns@gmail.com